Refund policy.
Refund policy.
To be eligible for a refund we must be notified within 30 calendar days of delivery of your intent to return the goods.
You will then have a further 30 calendar days to return your order from the day you notified us.
This offer applies to stock items only; any specially ordered items will not be accepted for return under any circumstances.
1. To request a return please use the return form.
2. All goods will need to be returned to our main distribution warehouse and NOT to our head office.
3.Upon receipt of the return request we will contact you to arrange
return/collection. Any costs incurred will be paid by the customer.
return/collection. Any costs incurred will be paid by the customer.
4. You may be asked to use your own delivery service if this is deemed to be the cheapest option.
5. The Buyer may return complete boxes of tiles to the Company, provided the goods are in a saleable condition.
6. Any original delivery charge will also be automatically be deducted from any refund transaction.
7. After the goods are received we
will inspect the returned goods.
will inspect the returned goods.
Refunds will be processed as a priority, however, dependent upon circumstances, the administration may
take up to 30 days to complete. Additionally, any monies paid back to
Credit / Debit cards may take a further 3-5 days to show on Customers
statements.
take up to 30 days to complete. Additionally, any monies paid back to
Credit / Debit cards may take a further 3-5 days to show on Customers
statements.
8. Send an E-mail to support@vitanorixcom and we'll help you furthur with your return process as smooth as possible.
Important Notes
Refund requests must be made within 60 days of receiving your order.
Shipping costs are non-refundable.
Customers are responsible for return shipping unless the product arrived damaged or incorrect.
Refunds can only be processed for orders placed directly through vitanorix.com.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery. We’ll immediately replace the item or issue a full refund at no cost to you.
Subscription Orders
If you are subscribed to Vitanorix Auto-Refill, you can cancel or pause your subscription anytime before your next billing date through your customer portal or by emailing support@vitanorix.com.
Refunds for subscription renewals follow the same 60-day guarantee terms.
Contact Us
Vitanorix Support📧 support@vitanorix.com
📍 VITANORIX LLC 312 W 2nd St Unit #A8483 Casper, WY 82601
🕒 Monday–Friday, 9 AM–5 PM EST
Email us at : support@vitanorix.com
VITANORIX LLC
312 W 2nd St
Unit #A8483
Casper, WY 82601
Business Number: 981891044
+1 (307) 357-7734
Copyright © 2025 VITANORIX. All rights reserved
